I have a problem with a pair of wellies I bought recently and have been unable to resolve it with the store where I made the purchase. I no longer have the box with the manufacturers' contact details and I've had no luck with a Google search: only links me to other sites which sell the products.

Can anyone provide contact details - website link, address or 'phone number - for Town & Country?

 Thanks

Bunyip, if you haven't managed to get the information by the time I return home (currently in the north of Scotland) I can probabl get it for you.  The cash and carry I use stock Town & Country and I should be able to get them to give me a contact number.  I can't do this immediately, but I will be home by the weekend.  If in the meantime you get what you're looking for, can you just mention it on here and then I won't do anything.

Pamela

Just looked on their website and the info is there!

Pamela

Thank you so much for that, Pamela.

I couldn't find their website despite using different search engines.

The wellies I bought brand new in March have fallen apart before they even reached their first winter.  The garden centre which sold them to me say that wearing them on my allotment isn't "normal use" so they won't countenance a replacement or even a partial refund/credit. Makes you wonder what they expect you to do with them if the garden centre sells them but you're not meant to take them onto an allotment.

How ridiculous!!  If it doesn't say on the label that you must not use them on an allotment, then I would stand my ground and tell them that you have walked the dog or done weeding in them!  Perhaps they feel that you should be wearing stout gardening boots if you are doing any spade or fork digging work...  but you weren't were you?  If I were you, I wouldn't mention the allotment when you write to Town and Country.

Best of luck.

Pamela 

The odd thing is that I usually do my digging in stout shoes anyway. My soil is quite heavy (silt with a touch of clay - about 200 yards from the Thames in an area which I suspect used to be water meadow), so digging it in the wet is extremely hard work and generally counter-productive.

The wellies only really come out to keep my legs dry from spills when I'm watering, ie. in dry weather, or if a job really has to be done in the wet, such as picking or maintenance. No real thorns on my plot either.

I was recommended T&C as a reliable brand, and I'm prepared to give them another go if they come back with a satisfactory settlement. I can accept that the odd bad product might slip through the net of quality control. Let's hope they're prepared to put it right.

On the other side of 'consumer affairs', I wrote to both Kings Seeds and Thompson & Morgan, advising them of my successes and failures this year. I just thought they'd like the feedback. Each replied with some vouchers for next year's catalogues, so good on them.